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Pre-conference briefing: Monday 19th September 2005 (Understanding emerging VoIP business models)
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| VOIP AS A DISRUPTOR |
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| 09.00 | How free can voice be?
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| 09.30 | Peer to peer – a modular approach
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| 10.00 | Coffee break
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| 10.30 | Embedded applications
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| 11.00 | Controlling the total cost of ownership
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| 11.30 | Numbering, ENUM, and distributed directory services
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| 12.00 | Lunch
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| HOT TOPICS IN TELECOMS REGULATION AND LAW |
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| 13.00 | An update on VoIP from a UK and European perspective
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| 13.30 | The latest on Ofcom strategic review and policy
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| 14.00 | Effectively responding to regulation
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| 14.30 | Coffee break
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| MARKET ISUES |
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| 15.00 | The impact of VoIP on telco revenue
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| 15.30 | Successfully managing business transformation
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| 16.00 | What does the future hold for carriers?
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| 16.30 | End of day
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Day one: Tuesday 20th September 2005
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| 09.00 | Chairman’s opening remarks
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| THE GLOBAL CARRIERS MARKET – AT THE CROSSROADS |
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| 09.10 | Keynote presentation: making the customer king – the importance of putting the end user at the centre of your business strategy
- Offering customers a flexible product and service mix, required for convergence
- Building next-gen networks and systems that put customers at the heart
- Enabling interconnecting and service provider customers to meet their end-users’ needs easily and effectively
- Transitioning the portfolio to provide a world of choice and opportunity for all
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| 09.40 | Keynote panel session: a turning point in the carrier services business?
- What are the key opportunities, and who stands poised to benefit?
- How much are wholesale services blurring with retail - can wholesale carriers move up the value chain?
- Ensuring your business remains profitable in the changing telecoms climate
- Growing in scale to combat price erosion
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| | Eva Lindqvist, President, TeliaSonera International Carrier, Sweden
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| 10.20 | Coffe break
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| EFFECTIVE BUSINESS STRATEGIES |
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| 11.00 | Global reach versus local depth – the importance of partnering
- Gaining entry into new markets, expanding network reach, acquiring new customers and generating new revenues by effective partnering
- Developing new services through successful partnerships
- Maintaining service levels
- Strategies for benchmarking potential partners
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| 11.30 | Growing margins by diversifying – effectively utilising next-gen networks
- Maximising the opportunities presented by convergence
- Operational expenditure implications of new services like Ethernet
- Running all services over an IP network – what such a strategy means for your business
- Satisfying customer needs on an end-to-end basis
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| CREATING SCALE IN THE GLOBAL WHOLESALE MARKET |
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| 12.00 | Panel session: can carriers align revenue and traffic growth?
- Should there be new peering policies for VoIP and the Internet?
- Making end users pay for what they use
- How should peer-to-peer traffic be managed and planned for?
- Offsetting IP transit price declines by providing more bandwidth
- Peering for VoIP traffic - can the 'disconnect' between usage-based subscriber charging and capacity-based peering be resolved?
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| | Edward T Higase, Executive Vice President, Worldwide Carrier Services, Global Crossing Falk von Bornstaedt, VP Product Management IP & Solutions, Deutsche Telekom, International Carrier Sales & Solutions
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| 12.40 | Lunch
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| 14.00 | Outsourcing wholesale operations as a viable business strategy – realising the true cost of infrastructure
- Assessing the potential cost savings – what operations can a carrier afford to outsource?
- Outsourcing versus smart sourcing
- Sharing the cost of network operations
- The impact of next-gen technologies on the backhaul network
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| 14.30 | Successful margin management in a highly competitive industry
- How are wholesale carriers addressing squeezed margins?
- Making money on every minute, every call - understanding the generated cost associated to your revenue streams
- How to achieve a true profitability transparency per customer and product
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| 15.00 | Speed networking
A hit with singles across the world, now you can meet the key players in your industry, in a brief but fun environment. This is a great opportunity to get to know the senior executives of the telecommunications industry and to exchange contact details with real industry drivers. Don’t forget your business cards! |
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| 15.40 | Coffee break
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| SPOTLIGHT ON A CARRIERS’ WORLD |
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| 16.10 | Lessons from North America: will mergers and acquisitions lead to a more efficient and profitable telecoms environment?
Where does the customer stand in the shake up of the US telecoms market – what will happen to services and pricing?
- What impact will deals have on the rest of the world – will consolidation follow in other regions
- How much global influence will the new mega-carriers have on the market?
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| | Pete Bell, Senior Vice President, Sales, WilTel Communications John Ryan, President, Founder and Chief Analyst, RHK
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| 16.50 | Asia-Pacific: the ideal broadband model?
- Triple play services leading the way for driving incremental revenue
- Taking lessons from the region to boost broadband penetration around the globe – are FTTH strategies the answer?
- Assessing the impact broadband has on Asia’s IP backbones
- How regulated incumbents can compete with competitors’ bundling strategies
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| 17.30 | Focus on Europe: do incumbents still reign supreme?
- How will local loop unbundling impact on the region’s telecoms market?
- Will altnets ever seriously threaten incumbents?
- Who will succeed – national carriers or pan-European telcos?
- What wholesale opportunities arise from the explosion of broadband?
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| | Claire Paponneau, Executive Vice President, International Wholesale Solutions, France Telecom, France
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| 18.00 | End of day one
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| 18.10 | Networking cocktail reception sponsored by Nortel
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Day two: Wednesday 21st September 2005
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| 09.00 | Chairman’s opening address
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| VOIP SERVICES – PLAY OR PAY |
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| 09.10 | Keynote presentation: the impact of VoIP on the global telecoms business
- Is VoIP now an accepted facet of the industry – how are the major players adopting the application and who is making money?
- Combating declining voice revenues
- Justifying the capex needed to replace TDM infrastructures
- Strategies to reach profitable economies of scale
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| 09.40 | The power of the Internet brand in VoIP services
- Who owns and bills the customer?
- Viability as a telco partner
- Threat to voice revenue from alternative communication media like instant messaging
- Reaching off net customers
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| 10.10 | Optimising your move to a next-generation infrastructure
- Will migration be a defensive strategy?
- Owning or outsourcing your infrastructure – assessing the benefits and risks
- Achieving network objectives and improve your OpEx
- Effectively operating your new infrastructure
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| 10.40 | Coffee break
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| BUSINESS MODELS FOR MAXIMUM VOIP SUCCESS |
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| 11.10 | Panel session: comparing VoIP business models – which ones are succeeding?
- What will the successful voice provider of the future look like?
- Will carriers be overtaken by service providers?
- Will the VoIP business models that are succeeding today have the longevity they need to survive in the future?
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| 11.40 | Taking advantage of the IP opportunity – the Asia-Pacific experience
- Profiting from the growing demand for residential broadband services
- Positioning your business as an IP based solutions company in order to succeed
- Ensuring customer satisfaction and retention through reliable and secure service
- What's next for broadband services?
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| | Osamu Inoue, Member of the Board and Executive Vice President, Global Services Division, NTT Communications Corporation, Japan
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| 12.10 | VoIP – the death of a reseller?
- Understanding the impact of VoIP on the carrier pre-selection market
- Comparing the attractiveness of new models for wholesale services from unbundling through to wholesale line rental (WLR)
- Who owns the billing relationship
- Can the TDM voice reseller survive in an increasingly VoIP world
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| 12.40 | Benefits of an integrated billing, trading and routing environment for VoIP services
- How integrated contract handling can increase productivity in the introduction of new services
- Integrating wholesale billing and settlement for VoIP services to control costs, improve agreement tracking, and provide actual margin management data
- The significance of accurate forecasting for routing to project the revenue as well as the cost base
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| 13.10 | Lunch
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| TAMING THE BEAST - HOW SHOULD VOIP FIT INTO THE CARRIER SERVICES STRATEGY? |
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| 14.20 | Delivering voice over IP networks – what it means for carriers
- Establishing correct VoIP service models
- How will carriers peer in a VoIP world?
- The importance of carriers working together to ensure QoS and security
- Growing revenue beyond covering ongoing network costs
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| 14.50 | Can the ‘free’ voice model last?
- Will incumbents adopting VoIP strategies win back revenues lost to new entrants?
- Will owning the network be the key to owning the customer in VoIP?
- Will revenues continue to be made from voice or from other IP based services?
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| | James Enck, European Telecoms Analyst and Global Telecoms Strategist, Daiwa Securities SMBC Europe
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| 15.10 | Panel session: assessing emerging VoIP models - the view from the financial community
- Measuring the impact of VoIP on the carrier service market
- How low are the barriers to entry?
- Assessing the strategies for raising funds for telecoms companies
- What business models are attracting investors?
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| | James Enck, European Telecoms Analyst and Global Telecoms Strategist, Daiwa Securities SMBC Europe
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| 15.50 | Coffe break
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| BROADBAND – NEW SERVICES AND OPPORTUNITIES |
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| 16.20 | Adding value in a carriers’ world
- Getting the right CPE strategy for residential VoIP
- White label triple play services
- Incremental ARPU opportunities
- Who owns the customer?
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| | Alan Ryan, Director of Wholesale and Channels, Easynet
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| 16.50 | The long-term role of “super” backbones in the broadband value chain
- The important difference between “super” and “small” backbones
- The impact of new services and applications on backbones
- How the “super” backbones evolve over the next 5 years
- The evolution of traffic exchange
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| 17.20 | Panel session: monetising broadband – implementing successful strategies
- Offering more than wholesale DSL
- Grabbing a larger share of the retail market
- Effective pricing for differentiated services
- Successfully managing P2P traffic
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| | Ury Rabinovitz, Director of Internet, Business and Content Development, Brasil Telecom
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| 18.00 | End of day two
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Day three: Thursday 22nd September 2005 (New Services: Managed and Mobile)
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| 09.00 | Chairperson’s opening remarks
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| MANAGED SERVICES – INCREASING REVENUE STREAMS |
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| 09.10 | Keynote presentation: developing the carrier services business – moving from capacity to integrated services
- Should wholesale and retail markets be distinct, or can a carrier have services utilising both?
- How far up the value chain should telcos go?
- Boosting the bottom line via managed service
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| | Carl Roberts, Vice President, International Wholesale and Carrier Services, Verizon Business
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| 09.40 | Value added services - making networks profitable?
- How to add value to your customers business in dynamic markets
- Efficient value creation – making your customers profit from what you do best
- Adding value by adopting a flexible and customer segmented approach
- Value added services in the future – challenges and recommendations
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| | Helmut Angst, Senior Executive Vice President, Deutsche Telekom, International Carrier Sales & Solutions
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| SERVICING A DEMANDING ENTERPRISE MARKET |
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| 10.10 | End user panel session: accurately identifying and understanding the needs of the enterprise – what are the key services that carriers can provide?
- Extending network management services right up to the LAN
- Combining IT support with network services
- Understanding the customer’s business goals
- Responsibilities for applications traffic management
- What applications do corporate clients want to be able to implement over their IP VPNs?
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| | Meredith Rose, Chair, EVUA and Telecommunications Manager, Accenture
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| 10.40 | Coffee break
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| 11.10 | Panel session: what strategy should carriers adopt - becoming an IT provider or partnering with systems integrators?
- Developing IT and application knowledge through partnering
- Forming alliances with service integrators to develop converged ICT services
- Carriers offering end to end network services without taking on complexity of managing IT applications
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| | William Priest, Senior Vice President, Strategy, Marketing and External Communications, Orange Business Services
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| MAKING CONVERGENCE A REALITY |
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| 11.50 | Converging Technology and Communications - on a Broadband Platform
- Understanding the importance of convergence
- Strategy: partner or provider?
- Are all network providers positioned to satisfy convergence of technology & communications
- Meeting enterprise market challenges - E3P
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| 12.50 | Lunch sponsored by
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| CAPITALISING ON OPPORTUNITIES IN EMERGING MARKETS |
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| 14.10 | Maximising the potential of an increasingly global telecoms climate
- Identifying telecom opportunities in India
- How can global players become part of the emerging requirements?
- Indian telcos leveraging the opportunity to globalise
- What will be the impact of further liberalisation?
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| 14.40 | Panel session: where is the new frontier for carriers?
- Assessing the opportunities in geographical markets around the world – where are forward looking carriers investing?
- Which regions hold the most promise?
- Where are the new traffic bottlenecks?
- Can carriers successfully partner to provide international services for multinational companies?
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| 15.20 | Coffee break
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| PROFITING FROM THE MOBILE SECTOR |
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| 15.50 | Serving the Future Mobile Generation
- Selling IP, voice and transit service to mobile service provider – what revenues these can generate
- The rise of 3G services and the opportunities that these will provide to wholesale carriers
- SMS and MMS wholesale opportunities
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| 16.20 | The rise and implications of MVNOs
- Gauging the impact of the MVNO business model on mobile operators
- Co-branding services with MVNOs
- Embedded VoIP in client devices
- Ramifications for per-minute pricing
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| 16.50 | End of conference
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Day three: Thursday 22nd September 2005 (Broadband Home Services day - also separately bookable)
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| 09.00 | Chairman’s opening remarks
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| | Andy Birchall, Chairman, On Demand Group and Board Member, Broadband Home Services Forum
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| COMPLETING THE TRIPLE PLAY – INTEGRATING TV, VIDEO AND INTERACTIVE SERVICES INTO YOUR RESIDENTIAL OFFERING |
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| 09.10 | Keynote presentation: fulfilling the broadband potential – delivering bundled value added services to residential customers
- Incremental ARPU for data and telephony services – generating new revenue streams while managing price erosion
- Low subscription fees and email services are no longer enough – offering content to keep the customer interested
- Boosting interest in primary services and reducing churn through offering entertainment services
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| 09.40 | Profiting from unlimited bandwidth
- Building a 1Gbps access network for US$130/home pass
- Profitable delivery of 10/100/1000 Mbps access services to the mass market
- How can IPTV compete with more established delivery platforms?
- Beyond triple-play – Everything over IP (EoIP)
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| | NiQ Lai, Director of Corporate Development, City Telecom
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| ASSESSING THE VARIOUS BUSINESS STRATEGIES FACING BROADBAND PROVIDERS |
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| 10.10 | Case study: planning and implementing a successful IPTV service
- Effectively utilising existing infrastructure to deliver a successful IPTV service
- Meeting the needs of residential users – what type of content do customers want?
- Developing winning partnerships in order to deliver a top quality service
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| | Peter Gutman, Chief Financial Officer and MD, Corporate Development, Video Networks
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| 10.40 | Coffee break
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| 11.10 | Case study: the cable operator’s business model – competing from a position of strength?
- Does experience in offering TV services give cable companies the edge in delivering bundled broadband services?
- Are telcos fooling themselves by branching out into TV delivery?
- Can digital terrestrial TV prove more cost effective than TVoDSL as a market entry strategy
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| 11.40 | Making broadband into a profitable channel - the challenges and answers from the business & IT consulting perspective
- Dream or reality? - a flexible IP-enabled infrastructure with seamless operations to provide IPTV, Video, Voice, games and more
- How to provide a base service with which to build enhanced services for value add and increased ARPU
- Scalability, reliability, modularity, security and speed - the issues once you've decided to proceed
- No application is an island - how integration with the rest of your organisation is key
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| OVERCOMING THE CHALLENGE OF ACQUIRING CONTENT |
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| 12.10 | Panel session: forming successful partnerships with content providers
- Sourcing and obtaining the content vital to providing an attractive TV and video service
- Emerging content aggregation models
- What do rights holders expect of telco IPTV services?
- Will the delivery impact what kind of content is delivered?
- Mitigating the upfront cost of proprietary content
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| | Moderator: Simon Dux, Executive Editor, Total Telecom Arne Rees, Head of Strategy and Partnerships, UEFA
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| 12.50 | Lunch
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| ENSURING AUDIENCES FOR NEW SERVICES |
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| 14.00 | Content provider perspective: do content providers want telcos to be part of their distribution channel?
- What distribution strategies are content providers following ?
- What part can IPTV play in channel delivery?
- Emerging content packaging models
- What role will interactive services play?
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| | Angel Gambino, Vice President Commercial Strategy and Digital Media, MTV Networks Europe
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| 14.40 | Case study: gambling on success – bidding for rights to content that will make your service successful
- Can telcos afford not to pay out for attractive content?
- Utilising cash reserves to pay for rights, production and roll out of TV services
- Realising the importance of getting the channel content right
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| | Helmut Leopold, Head of Platform and Technology Management, Telekom Austria
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| 15.10 | Speed networking
A hit with singles across the world, now you can meet the key players in your industry, in a brief but fun environment. This is a great opportunity to get to know the senior executives of the telecommunications industry and to exchange contact details with real industry drivers. Swift and efficient interaction that you can be confident will lead to lucrative, ongoing associations. Don’t forget your business cards! |
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| 15.40 | Coffee break
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| 16.00 | Case study: making your entertainment service a success – capturing and retaining subscribers
- Carefully planning triple strategies
- Surpassing customer expectations
- Understanding the importance of pricing, billing and marketing your IPTV service
- What does IPTV need to do to be better than traditional TV?
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| 16.30 | Panel session: differentiating your offer and building an attractive service
- Is broadcast enough to compete with cable?
- Gauging the prospect of set-top box subsidies
- What are the services that best suit the telco’s delivery platform?
- Offering content on demand and interactive TV services – the ideal services for telcos to provide?
- Delivering music and gaming to residential subscribers
- Offering three-for-two triple play services
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| | Moderator: Ben Keen, Chief Analyst, Screen Digest Helmut Leopold, Head of Platform and Technology Management, Telekom Austria Marc Overton, Director, Strategy, Products and Services, Consultant
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| 17.10 | End of conference
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